You ask, Rude Mama Answers

Frequently Asked Questions

What makes Rude Mama different?

Handcrafted from a central-Vietnam family recipe, bottled in Canada. Rude Mama comes with a chunky, salsa-like texture and a slow heat profile, perfect for cooking, marinating, dipping and topping

How spicy are your sauces?

We’ve got a range—mild to medium. Our hot sauce use exclusively Thai chili pepper, which has Scoville point range between 50,000 and 100,000 SHU.

Are your sauces vegan/gluten-free?

Yes, all sauces are vegan and gluten-free. No artificial colors or fillers.

What pairs best with seafood?

All of our fruity ones shine on crab cakes, shrimp, grilled fish, and sushi bowls.

We have suggested pairing in the description of each flavor but follow your heart content! If you want to do shot with Rude Mama, let it be! The world is your oyster!

Ooops, you're Vegan... The world is your cabbage!

What oil do you use?

Classic line uses canola; premium uses avocado oil for a lighter, smoother taste.

We discontinue our premium line due to supplier cost of avocado oil and currently researching a better alternative to swab our canola oil

How should I use Rude Mama?

Pour, cook, marinate—on meat, seafood, eggs, noodles, BBQ, and bowls. Top it up on your pizza, burger, nachos, tacos...

Head to our recipe tab to learn more inspiration to cook!

Try the 4-Bottle Family Bundle (20%+ off) to explore.

How do I store it and how long does it last?

Store sealed at room temp; refrigerate after opening. As per safety guideline, it's best within 6 months for peak flavor.

What’s your return/exchange policy?

For food safety, returns aren’t accepted. If a jar arrives damaged, send photos within 7 days and we’ll replace it.

Read our full policy at: https://rudemama.ca/pages/return-exchange-policy

Returns, Exchanges & Damages (Food Safety First)

We make perishable food in glass jars. For health and safety reasons, we cannot accept returns of food items once they leave our facility.

Damaged or Defective on Arrival

If your jar arrives broken or leaking, we’ll replace it at no cost.

Email orders@rudemama.ca  within 7 days of delivery with your order number, photos of the damaged jar + shipping box/label, and a brief note.

Once verified, we’ll ship a replacement or offer store credit if the item is out of stock.

Exchanges

We can process an exchange in limited cases:

Item must be sealed, unopened, and unused, with no damage to the jar or safety seal.

Request within 14 days of delivery to orders@rudemama.ca with your order number.

You’re responsible for return shipping; we’ll ship the exchanged item after we receive and inspect the original.

For food safety compliance, any item that is opened, unsealed, or shows signs of tampering cannot be exchanged.

Non-Returnable/Non-Exchangeable Items

Opened or unsealed jars

Items marked final sale, promotional bundles once partially used

Packages reported after the time windows above

Order Issues Not Covered

Incorrect shipping addresses provided at checkout

Missed deliveries or unclaimed packages

Cosmetic packaging scuffs that don’t affect product safety

How to Report an Issue (Step-by-Step)

Email orders@rudemama.ca within the time window.

Include order number, photos, and a short description.

Keep all packaging until we confirm next steps.

We follow applicable Canadian food safety regulations and these rules help us keep every customer safe. Thanks for understanding!

Last updated: 2025-11-13

Where can I buy locally?

Check our retailer map on the Store Locator page. New shops are added often.

Uncover the treasure trove of local businesses that carry Rude Mama Hot Sauce, all for your convenience and culinary delight by clicking here! Because nothing feels better than supporting two small businesses in the make of your incredible meals.

Do i need to cook Vietnamese food to use this?

Absolutely not! You can use ours to put on your favourite dishes. Like our customers always say, they just put Rude Mama on everything

What makes vietnamese hot sauce

There are two things distinctive about our hot sauce, that is our chunky, salsa like texture and the use of only Thai chili pepper, which gives us a slow heat profile.

What is the salt, sugar content?

Each jar of our hot sauce (285ml) contains 2.5gr of salt and 9-14gr of added sugar.

Is Rude Mama kid-friendly?

Yes—begin with mild flavors and mix a little into mayo or yogurt to soften the heat.

We have kids range from 4-10+ who tried our hot sauce and love them! Your might too! Nobody can say no to Rude Mama!

Are the jars recyclable?

Yes—rinse the glass and recycle; check local rules for lids and labels.

We're working behind the scene for more recycling options too so stay tune for us! Good things take time!

Where do you ship?

We ship across Canada and select regions; availability and rates show at checkout.

Don't forget to check our Return and Exchange Policy, right under our About tab before you shop!