If your jar arrives broken or leaking, we’ll replace it at no cost.

Email orders@rudemama.ca within 7 days of delivery with your order number, photos of the damaged jar + shipping box/label, and a brief note.

Once verified, we’ll ship a replacement or offer store credit if the item is out of stock.

We can process an exchange in limited cases:

Item must be sealed, unopened, and unused, with no damage to the jar or safety seal.

Request within 14 days of delivery to orders@rudemama.ca with your order number.

You’re responsible for return shipping; we’ll ship the exchanged item after we receive and inspect the original.

For food safety compliance, any item that is opened, unsealed, or shows signs of tampering cannot be exchanged.

• Opened or unsealed jars
• Items marked final sale, promotional bundles once partially used
• Packages reported after the time windows above
• Order Issues Not Covered
• Incorrect shipping addresses provided at checkout
• Missed deliveries or unclaimed packages
• Cosmetic packaging scuffs that don’t affect product safety

Email orders@rudemama.ca within the time window.

Include order number, photos, and a short description.

Keep all packaging until we confirm next steps.

We follow applicable Canadian food safety regulations and these rules help us keep every customer safe. Thanks for understanding!